Patient Collections Specialist - FT

Company: Titus Regional Medical Center
Location: Mount Pleasant
Posted on: May 12, 2022

Job Description:

Job: Patient Collections SpecialistPosition Summary
Reporting to the CFO, this role will be responsible for communicating with patients to collect outstanding patient account balances. This team member will need to be a self-starter responsible for making daily calls to patients and negotiating payments. This person must possess strong communication skills and extensive experience in customer collections.Essential Functions

• Monitor outstanding patient balances and prioritize accounts for collection efforts.
  • Communicate with patients to help them understand and meet their financial obligations to the health system by negotiation payment in full or arranging payment plans.
    • Work in hospital and physician accounts for the most efficient method to collect all outstanding patient balances.
      • Build rapport and maintain positive consumer relations.
        • Enhance the customer experience by offering payment options and detailed explanations.
          • Consistently follow-up on assigned accounts.
            • Provide management with feedback and reports on collections, areas where improvements are needed in the collection process and areas of risk.
              • Work with early-out and bad debt vendors on aged accounts.
                • Other collection areas and events as designated.Work Experience
                  • Three or more years of experience in patient collections in the healthcare field.
                    • Epic experience preferred.Education
                      • High school degree or equivalent.
                        • Spanish speaking preferred.
                          • Strong communication and negotiation skills.Physical Demands and Work EnvironmentLifting/Carrying Pushing/PullingLbs. % Time Lbs. % Time1-10 34-66 1-10 34-6611-20 0-33 11-20 0-3321-50 0-33 21-50 0-3351-75 0-33 51-75 0-3376-100 0-33 76-100 0-33Movement % TimeBend/Stoop/Twist 0-33Crouch/Squat 0-33Kneel/Crawl 0-33Reach Above Shoulder 0-33Reach Below Shoulder 0-33Repetitive Arm NoneRepetitive Hand 34-66Grasping 0-33Squeezing 0-33Climb Stairs 0-33Walking Uneven 0-33Walking Even 34-66Environment % TimeIndoors 67-100Outdoors 0-33Extreme Heat NoneDusty NoneExcessive Noise 0-33Equipment % TimeMotor Vehicles NoneFoot Pedals NoneWork near % TimeMachinery NoneElectricity NoneSharps NoneChemicals 0-33Fumes 0-33Heights NoneVisionDepth Perception RequiredColor Not RequiredPeripheral RequiredEndurance Hours at Once Total in 12HRSit 4 8Stand 1 2Walk 1 2

Keywords: Titus Regional Medical Center, Longview , Patient Collections Specialist - FT, Accounting, Auditing , Mount Pleasant, Texas