Principal, Platform Engineer
Company: Capital One
Location: Gladewater
Posted on: May 12, 2022
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Job Description:
Plano Town Center (31064), United States of America, Plano,
Texas Principal, Platform Engineer Our Customer Success team helps
our customers automate and standardize their SDLC journey. As part
of this team, you will partner with Capital One---s Technology
Lines of Business teams to drive adoption of the DevNav platform
across the Capital One Enterprise. You will proactively guide
technical adoption journeys and enable teams to deliver innovation
to their end business users. You will work directly with our
technology partners to identify opportunities to help grow and
expand the DevNav Platform. As part of the Customer Success team,
you will be the primary strategy customer-facing role responsible
for platform adoption success. This includes the management of
joint success plans and building strong customer relationships.
Responsibilities: Develop a deep understanding of the customer---s
business and technical objectives, partner with them to build a
strategic joint success plan with identified objectives, milestones
and measurable KPIs to achieve the outcomes. Apply domain/technical
knowledge of DevNav platform, best practices, and customer insights
to remove blockers and lead key resources, internally and
externally to proactively support customers--- success plan.
Partner with customer-facing account teams and leadership on
overall platform success. Accelerate customer---s journey and help
to expand Net Promoter Score (NPS) of DevNav platform. Engage
regularly and develop deep relationships with customer
stakeholders, including technical teams. Maintain knowledge of
trends and competitive insights and act as a DevNav evangelist with
customers, partners, and Capital One communities. Improve the
product and address customer issues by directly providing feedback
to the DevNav engineering team. Customer education/training Basic
Qualifications: High School Diploma, GED, or equivalent
certification At least 3 years of Relationship Management
experience At least 3 years of facilitating business relationships
and supporting customers Preferred Qualifications: Bachelor---s
Degree 2 years experience with large-scale software solution
implementations 2 years of experience working in Agile environment
2 years of experience building, deploying, testing in AWS Strong
communication skills, including presentations and written
documents. At this time, Capital One will not sponsor a new
applicant for employment authorization for this position. No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City---s Fair Chance Act; Philadelphia---s Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Longview , Principal, Platform Engineer, Education / Teaching , Gladewater, Texas
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