Principal, Platform Engineer
Company: Capital One
Location: Kilgore
Posted on: June 22, 2022
|
|
Job Description:
Job Description Principal, Platform Engineer Our Customer
Success team helps our customers automate and standardize their
SDLC journey. As part of this team, you will partner with Capital
One---s Technology Lines of Business teams to drive adoption of the
DevNav platform across the Capital One Enterprise. You will
proactively guide technical adoption journeys and enable teams to
deliver innovation to their end business users. You will work
directly with our technology partners to identify opportunities to
help grow and expand the DevNav Platform. As part of the Customer
Success team, you will be the primary strategy customer-facing role
responsible for platform adoption success. This includes the
management of joint success plans and building strong customer
relationships. Responsibilities: Develop a deep understanding of
the customer---s business and technical objectives, partner with
them to build a strategic joint success plan with identified
objectives, milestones and measurable KPIs to achieve the outcomes.
Apply domain/technical knowledge of DevNav platform, best
practices, and customer insights to remove blockers and lead key
resources, internally and externally to proactively support
customers--- success plan. Partner with customer-facing account
teams and leadership on overall platform success. Accelerate
customer---s journey and help to expand Net Promoter Score (NPS) of
DevNav platform. Engage regularly and develop deep relationships
with customer stakeholders, including technical teams. Maintain
knowledge of trends and competitive insights and act as a DevNav
evangelist with customers, partners, and Capital One communities.
Improve the product and address customer issues by directly
providing feedback to the DevNav engineering team. Customer
education/training Basic Qualifications: High School Diploma, GED,
or equivalent certification At least 3 years of Relationship
Management experience At least 3 years of facilitating business
relationships and supporting customers Preferred Qualifications:
Bachelor---s Degree 2 years experience with large-scale software
solution implementations 2 years of experience working in Agile
environment 2 years of experience building, deploying, testing in
AWS Strong communication skills, including presentations and
written documents. At this time, Capital One will not sponsor a new
applicant for employment authorization for this position. No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City---s Fair Chance Act; Philadelphia---s Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Longview , Principal, Platform Engineer, Education / Teaching , Kilgore, Texas
Click
here to apply!
|