Principal, Platform Engineer
Company: Capital One
Location: Longview
Posted on: May 12, 2022
Job Description:
Plano Town Center (31064), United States of America, Plano,
TexasPrincipal, Platform EngineerOur Customer Success team helps
our customers automate and standardize their SDLC journey. - As
part of this team, you will partner with Capital One's Technology
Lines of Business teams to drive adoption of the DevNav platform
across the Capital One Enterprise. - You will proactively guide
technical adoption journeys and enable teams to deliver innovation
to their end business users. - You will work directly with our
technology partners to identify opportunities to help grow and
expand the DevNav Platform. -As part of the Customer Success team,
you will be the primary strategy customer-facing role responsible
for platform adoption success. - This includes the management of
joint success plans and building strong customer relationships.
-Responsibilities:
- Develop a deep understanding of the customer's business and
technical objectives, partner with them to build a strategic joint
success plan with identified objectives, milestones and measurable
KPIs to achieve the outcomes.
- Apply domain/technical knowledge of DevNav platform, best
practices, and customer insights to remove blockers and lead key
resources, internally and externally to proactively support
customers' success plan.
- Partner with customer-facing account teams and leadership on
overall platform success.
- Accelerate customer's journey and help to expand Net Promoter
Score (NPS) of DevNav platform.
- Engage regularly and develop deep relationships with customer
stakeholders, including technical teams.
- Maintain knowledge of trends and competitive insights and act
as a DevNav evangelist with customers, partners, and Capital One
communities.
- Improve the product and address customer issues by directly
providing feedback to the DevNav engineering team.
- Customer education/trainingBasic Qualifications: -
- High School Diploma, GED, or equivalent certification -
- At least 3 years of Relationship Management experience
- At least 3 years of facilitating business relationships and
supporting customersPreferred Qualifications: -
- Bachelor's Degree
- 2+ years experience with large-scale software solution
implementations
- 2+ years of experience working in Agile environment
- 2+ years of experience building, deploying, testing in AWS
- Strong communication skills, including presentations and
written documents.At this time, Capital One will not sponsor a new
applicant for employment authorization for this position.No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City's Fair Chance Act; Philadelphia's Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Longview , Principal, Platform Engineer, Engineering , Longview, Texas
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