Director of Patient Experience
Company: CHRISTUS Health
Location: Longview
Posted on: June 23, 2022
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Job Description:
Description
Summary:
This position is responsible for the development, oversight and
success of all the programs and projects related to the patient
experience department at the system level. The person in this role
is a key liaison between regional and corporate executives, with a
special focus on our US-based operations. Promotes the
implementation of systems standards while, at the same time,
facilitates the success of our regional leaders by providing
coaching on best practices and improvement methodologies. This
position acts as a champion for service excellence and assists the
organization in bringing about long-term change.
MAJOR JOB RESPONSIBILITIES
--- Demonstrates understanding and coaching competence in areas
like leadership, performance improvement and best practices in the
field of patient experience
--- Effectively leads cross-functional teams to facilitate the
success of the programs if the Patient Experience department
--- Serves as a consultant/advisor to the regional directors
facilitating their improvement efforts
--- Supports the strategic and operational work within the
department, actively identifying gaps in our programs and problem
solving in order to achieve results
--- Stays abreast of industry trends and acts as the content
expert, quickly communicating opportunities to improve the value we
provide to our patients
--- Makes sure our initiatives are always based on best available
evidence
--- Participates in site visits, observations, executive meetings
and other patient experience activities at the system and regional
levels
--- Accountable for measurable results as reflected in various
service-related key performance indicators present in our
organization's scorecard
--- Contributes to the development of a highly reliable
organization and promotes a culture of zero harm, centered in our
patients
Requirements:
Bachelors degree
Work Type:
Full Time
Keywords: CHRISTUS Health, Longview , Director of Patient Experience, Executive , Longview, Texas
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