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Call Center Representative, Medical Group, PRN

Company: UT Health East Texas
Location: Longview
Posted on: June 13, 2019

Job Description:

Details: Advancing HealthcareTogether The Future of Healthcare is in East Texas Why UT Health - East Texas? Our People.Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other. Our Purpose.We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone s life and change the course of healthcare. Our Place.Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here. Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people. Our UT Health Tyler hospital is seeking an experienced Call Center Representative. We are looking for your experience, knowledge and patient care skills in our Call Center where you will be responsible for: What You Will Be Doing: Maintain acceptable ACD (automated call distribution) call statistics for ASA, AHT, and AUX Ration.Demonstrate proficiency and skill in call control and call steerage.Understand and take appropriate intervention for call queue management at an agent level.Accurately performs physician and service referralsAccurately perform scheduling of physician appointments in accordance with physician s preferences and approved profileAccurately perform call distribution and effectively executes messaging servicesAccurately perform data entry at time of call using appropriate call center software systemsMake outbound calls for physician appointments, and confirmation calls in concert with PHYTELAccurately performs quality assurance of physician s clinic scheduleEffectively retrieves voice mail messages and enters them into EHRMaintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as neededParticipates in department in-services and meetingsAdheres to the policies and procedures of the organization and the call centerMaintains confidentiality of all interactionsMaintains a clean, efficient work areaBecomes knowledgeable about call center office equipmentOther duties as requested Details:So what experience are we looking for in our Call Center Representatives? Advanced mastery of multiple skill sets: SDC Intellidesk call distribution system, NEXGEN appointment scheduling system, and/or BilingualHigh school diploma or equivalent requiredMinimum of two years college, preferredKnowledge of basic medical terminology perferredBasic typing skills of 35 wpmBasic personal computer skills and comfort with Mircosoft Windows operating system; database and word processing skills, and GroupWise requiredBasic skills with call center specific software and telephony applications preferredBasic math skillsStrong verbal and written communication skillsActive listening skillsGood problem solving skillsPatient record documentation skillsStrong time management skillsAbility to think strategically and act tacticallyAbility to handle multiple tasks at the same timeAbility to embrace the client relationship to guide decisions and actionsDemonstrates good team work Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients. UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities). PandoLogic. Keywords: Call Center Representative, Location: Longview, TX - 75607

Keywords: UT Health East Texas, Longview , Call Center Representative, Medical Group, PRN, Healthcare , Longview, Texas

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