Field Service Engineer - Customer Support (Longview, TX)
Company: Abbott Laboratories
Location: Longview
Posted on: March 26, 2020
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Job Description:
Abbott is a global healthcare leader that helps people live more
fully at all stages of life. Our portfolio of life-changing
technologies spans the spectrum of healthcare, with leading
businesses and products in diagnostics, medical devices,
nutritionals and branded generic medicines. Our 103,000 colleagues
serve people in more than 160 countries.JOB DESCRIPTION:Job
SummaryThe Customer Support Specialist position is a key role in
the service organization, providing both on-site and phone
technical problem resolution for Abbott Diagnostics customers. In
addition to technical problem resolution, the incumbent is
responsible for developing customer relationships and building
customer loyalty.Key Success Factors* Demonstrated ability to
manage resolution of complex technical customer issues.* Ability to
successfully prioritize and coordinate assigned field repairs in a
timely manner.* Ability to integrate, engage and collaborate within
cross-functional teams.* Demonstrated ability to balance between
technical skills and customer interfacing skills.Position Impact to
Business* Partnering with the sales team provides opportunities to
maximize service upgrade opportunities. Effective time management
by the incumbent helps minimize potential customer downtime
increasing customer satisfaction with our solution. Also, cost of
service management including spare part inventory management and
resolution through First-Time or Same Day Services impact customer
satisfaction and our ability to renew existing
contracts.Requirements* Entry level requirement include a
Bachelor's degree in engineering, life sciences or related
technical discipline. Ideally with intern experience in their field
of study.* Roles beyond entry level require a Bachelor degree in
engineering, life sciences, or related technical discipline or
equivalent work experience and minimum 2 years' experience with
troubleshooting and instrument repair and maintenance.JOB
FAMILY:Customer ServiceDIVISION:LOCATION:United States of America :
RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 25 % of
the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK
ACTIVITIES:Continuous sitting for prolonged periods (more than 2
consecutive hours in an 8 hour day), Continuous standing for
prolonged periods (more than 2 consecutive hours in an 8 hour day),
Continuous walking for prolonged periods (more than 2 hours at a
time in an 8 hour day), Driving a personal auto or company car or
truck, or a powered piece of material handling equipment, Lift,
carry, push or pull weights of more than 20 pounds/9 kilos on a
regular/daily basisAbbott is an Equal Opportunity Employer of
Minorities/Women/Individuals with Disabilities/Protected
Veterans.EEO is the Law link - English:
http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is
the Law link - Espanol:
http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Keywords: Abbott Laboratories, Longview , Field Service Engineer - Customer Support (Longview, TX), Hospitality & Tourism , Longview, Texas
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