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Customer Service Representative Longview TX

Company: Kelly Services
Location: Longview
Posted on: April 9, 2021

Job Description:

CUSTOMER SERVICE REPRESENTATIVESLONGVIEW TEXASKelly Services has an exciting career opportunity with a fast-growing company seeking talent who present a polished, professional demeanor and who hold the highest of standards in regard to honesty, integrity, high standards, attention to detail and customer service.Job Description:We are seeking a Customer Support Representative to join our team and help us establish our reputation as a company that offers excellent customer support. The responsibilities of this role include resolving customer queries, recommending solutions, and guiding users through features and functionalities of our products. To be successful in this role, you should be an excellent communicator who is able to earn our customer s trust.You will aid in:

  • Providing exceptional customer support by assisting customers with product information, shipping policies, refunds, and replacements
  • Attracting potential customers by answering product and service questions and suggesting information about other products
  • Identifying customer needs and help customers use specific features
  • Assisting customers effectively by solving customer disputes in a timely manner
  • Completing supporting paperwork and data entry as required
  • Using email support interface and other online programs along with social media platforms to provide excellent customer service
  • Ability to effectively multi-task
  • Providing polite and engaging customer service via phone, online chat and email
  • Maintaining customer accounts by updating customer information
  • Processing returns, refunds and claims
  • Contributing to team effort by accomplishing related results as neededThe ideal candidate has experience as a Customer Support Specialist or similar CS role along with:
    • Experience using a help desk software, social media platforms and Microsoft applications
    • Excellent communication and problem-solving skills
    • Able to multi-task, prioritize and manage time effectively
    • Strong phone contact handling skills and active listening
    • Must be willing to cross train in other departments as needed
    • Must handle confidential financial and personal information appropriately
    • Ability to tactfully handle difficult customer disputes in stressful situations
    • Minimum of 55 WPM Typing
    • High school diploma/bachelor's degreeWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Longview , Customer Service Representative Longview TX, Hospitality & Tourism , Longview, Texas

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