Customer Service Specialist
Posted on: June 21, 2022
This exciting work-from-home job is a direct-hire opportunity with
OptimumCX LLC that includes paid, virtual training. Ideal
candidates will demonstrate proficient knowledge in delivering
professional customer service and have excellent written and verbal
communication skills.Additionally,customer service specialists must
be disciplined and self-motivated to work efficiently and
effectively in an at-home environment.
The primary role of the Customer Service Specialist is to support
client accounts by taking customer calls and assisting with issues
in a professional and courteous manner. Calls come from a variety
of sources and customers from across the United States.
Primary responsibilities include:
Interact with a wide demographic, providing an exemplary level of
Interact with customers, assisting them with things like payment
options, credentials, applications and more.
Top Performing Customer Specialists will demonstrate:
Outstanding problem-solving skills and application of soft
Patience, empathy an ability to manage stress.
Ability to work under pressure as needed.
Knowledgeable, friendly, and eloquent customer service at all
Must be at least 18 years of age.
Must have a HS Diploma/GED
Must be able to pass a background check.
A quiet workspace, ergonomic chair and desk.
Reliable internet connection with a minimum of 50 Mbps download/15
Mbps upload speed.
Must be able to type a minimum of 25 WPM.
Strong Work Ethic
Strong communication skills both verbal and written.
Technology Requirements: All Applicants must have their own
computer equipment. Below are the necessary computer
Windows 10 Pro Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or
better processor 8 GB RAM or better Two or more monitors Ergonomic
keyboard and mouse Webcam Headset- Must have noise cancelation and
a mute button. Direct Ethernet connection Consistent 50/10 Mbps
Full Time work hours
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of
our current managers have been promoted into their current
Benefits offered first of the month after completion of 60
PTO Accruals after required waiting period
Keywords: OptimumCX, Longview , Customer Service Specialist, Hospitality & Tourism , Marshall, Texas
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