Retail Service Specialist
Company: O'Reilly Auto Parts
Posted on: February 12, 2024
The Retail Service Specialist will support the Store Manager and
Assistant Managers in areas of sales, customer service, store
appearance, and store operations. This position will also assume
shift management responsibilities in the absence of Assistant or
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to
retail and professional customers.
Supervise the customer service levels on the retail showroom to
include team member execution on customer service programs (Related
sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store
transfers, and DC add orders are processed in a timely manner and
customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently
and according to procedure, utilizing electronic outside purchase
Ensure retail customer returns and exchanges are processed in an
efficient and friendly manner, refunds are issued accurately using
the correct payment methods, and returned merchandise is processed
or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are
invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and
merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule,
changes/deviations are being approved by a member of management,
and team members are clocking in/out according to company
Perform all store opening/closing duties, including performing day
end procedures, verifying/securing money/deposits according to
company policy, preparing bank deposits as needed, ensuring all
night security lights are on, locking doors and securing building,
arming/disarming security alarms, and checking/securing/locking
delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
Strong communication skills
Ability to obtain RSS Certification
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
O'Reilly Auto Parts has a proven track record of growth and
stability. O'Reilly is full of successful career stories and
believes in a strong promote-from-within philosophy, encouraging
you to grow your career along with the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting
- Medical, Dental, & Vision Insurance with Optional Flexible
Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. Hiring
decisions are administered without regard to race, color, creed,
religion, sex, pregnancy, sexual orientation, gender identity, age,
national origin, ancestry, citizenship status, disability, veteran
status, genetic information, or any other basis protected by
applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known
disabilities may be entitled to reasonable accommodation under the
Americans with Disabilities Act and certain state or local
Keywords: O'Reilly Auto Parts, Longview , Retail Service Specialist, Hospitality & Tourism , Longview, Texas
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