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Customer Service M-F

Company: Five Star Call Centers
Location: Longview
Posted on: May 9, 2024

Job Description:

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.Qualifications1 year of customer service or customer support experience1 year of previous call center or office background experience requiredA high school diploma or GED is preferredTechnical savvy (able to toggle between multiple browsers & systems using dual monitors)Previous experience using Outlook, Word & Excel preferredKnowledge of CRM systems a plusPrevious remote work from home experience a plusQuick learner and able to work independentlyType 35 words per minute accuratelyStrong phone and verbal communication skills along with active listeningMust be at least 18 years of ageA background check and drug screen applicable with state and federal laws is requiredMust be able to speak, read, write and understand EnglishResponsibilitiesIn this role, youll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chatManage large amounts of inbound calls in a timely mannerAble to work without a script and maintain call controlIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callIdentify upsell/cross-sell opportunitiesActively participate in efforts to support customer satisfaction and maintain qualitySkillfully change from one task to another without loss of efficiency or composureAbility to multi-task using multiple system pending the clients working environmentSuccessfully complete all training sessionsEffectively communicate with patience and understandingRemain positive and professional in all customer interactionsBe available at your desk, maintaining punctuality and attendance at all scheduled timesApply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areasFlexibility to cross train as requestedMaintain the utmost confidentiality and security as it pertains to Five Star Call Centers policiesPerform other duties as assigned**Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.Required Skills/AbilitiesStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesMaintaining composure in challenging situationsAbility to use technology effectively and productivelyRegularly required to sitRegularly required to use hands to feel, handle and control objectsOccasionally required to reach, stoop, kneel, or crouchOccasionally required to lift and/or carry loads of up to 30 lbsAll standard vision abilities are requiredAll standard hearing abilities are requiredPay & BenefitsStarting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performanceShifts between 7:00am-5:30pm (CST) ; Work Days - M-FPaid Training - typically 4 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glanceEquipment Provided Option - Equipment will be shipped to you.Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipmentThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.NOT YOUR ORDINARY CALL CENTERTxi7ObwvIrby Jobble

Keywords: Five Star Call Centers, Longview , Customer Service M-F, Hospitality & Tourism , Longview, Texas

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