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Customer Service Associate

Company: InnoSource, Inc.
Location: Longview
Posted on: May 15, 2019

Job Description:

At InnoSource, we are a long-term staffing and recruiting firm and we aim to change the way people think about staffing companies. We are a leader in contact center recruiting, placing passionate candidates into well-matched, rewarding careers. We pride ourselves on being able to deliver the highest quality candidates because of our comprehensive benefits and partnerships with well-known, stable companies. We have partnered with the nation's largest non-bank mortgage lender, and are actively seeking passionate Customer Service Representatives to come in and learn the ropes at the Longview, TX location. A comprehensive 10-week paid training period will provide you with all you need to know to be successful in this role, so no previous industry experience is required! This is a company headquartered in Dallas, TX, with 90 offices across the United States, that is continually looking for strong candidates interested in the opportunity to start a career and continue to grow. This is a company that prides themselves on breaking through industry trends and building home loans around people, rather than paperwork. We have included a list of daily duties below. Maximize your day as a Customer Service Associate by: - Building strong relationships and connecting with your customers - Personally committing to research, problem-solve, and resolve the situation for each of your customers based on their unique situation and needs - Answering in-bound phone calls from customers in regards to mortgage servicing - Assisting customers with payments, due date changes, and other loan maintenance - Conducting follow-up calls to examine and ensure a resolution - Documenting customer conversations and other data entry - Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed - Celebrating success, enjoying your work, and collaborating in a professional environment A well spent day deserves rewards. We encourage you to make the most of our compensation, benefits package, position details, and perks listed below. - Salary: $11 to 12.25 per hour Monthly bonus based on level of customer service - 10 weeks of 1st shift paid training (paid at the same rate) - Medical, dental, and life insurance - 401K and tuition reimbursement - New facility, large break room with refreshment station and games Job Requirements Is this Customer Service Associate role the best long-term career fit for you? We've included a qualification breakdown to help you decide. We'd love to hear from anyone that has a combination of the below. Must Have - 1 years of solid customer service experience - High School Diploma or equivalent - A genuine ability to connect with customers and build strong relationships - A positive mental attitude with the desire to continually learn and grow - Availability to work any 8 hour shift within hours of operation: - Monday - Friday 7:00am - 8:00pm - Saturday 8:00am - 12:00pm (once every 3-4 weeks on rotation) : A recruiter will reach out within 24-48 hours to answer any questions and to guide you through the interview process! InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. EOE Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet Job ID: pFhaGAHxCMDcUvbq06plsB9fJcyNfuOM For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. InnoSource Inc. InnoSource is built on the premise that through a well-designed process and passion,we can change the way people think about customer service staffing firms.And we've proven that for the last 20 years with our contact center solutions. Contact Info - Longview, TX - Mackenzie Fox - Phone: **************

Keywords: InnoSource, Inc., Longview , Customer Service Associate, Hospitality & Tourism , Longview, Texas

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