Are you a highly-motivated, compassionate and dedicated
individual looking for a rewarding career assisting the most
vulnerable citizens of Texas in need of food, medical care, cash
assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC)
Access and Eligibility Services (AES) division is looking for
individuals who want to join an exciting, dynamic team working in a
high-performing and innovative environment. AES provides an
integrated and streamlined approach to connect individuals to
services and supports that: reduce institutionalization, allow
individuals to remain in their communities, and promote economic
and personal self-sufficiency. AES is built upon its' core values
of respect, ownership, collaboration, and integrity with a goal of
delivering best-in-class customer service to clients and
Our staff are well organized, able to multi-task, possess the
ability to learn policy regulations, able to thrive in a
challenging, fast-paced and evolving environment, have good
communication skills, a positive attitude, strong work-ethic and a
desire to help others. If you also possess these skills, then we
are looking for you. We want you to join our team!
ES/MES Clerk II Provides a variety of clerical support services
in a service delivery office. Provides clerical support to
Eligibility Operations staff. Processes mail, opens and date stamps
incoming applications and supporting documents. Reviews
applications for required signature, date, and supporting
documents. Logs applications and assigns complete applications for
processing. Returns incomplete applications to clients and assists
with completion when necessary/requested. Copies and returns
original documents upon request to clients/customers. Responds to
client inquiries and requests for assistance. Job requires detailed
oriented individuals with ability to apply complex policies and
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance
with agency leave policy and performs other duties as assigned.
Prepares and proofreads correspondence, forms, or other documents
(for example, letters, memos, travel or purchase vouchers, job
announcements) using a personal computer or typewriter.
Communicates on a basic level with others (internally or
externally) to provide, exchange, or verify information, answer
inquiries, address issues, or resolve/report problems or
complaints. Opens, dates, sorts, or distributes mail (for example,
incoming/outgoing mail, reports, documents, printouts). Maintains
records, files, or logs (for example, administrative, personnel,
contract, correspondence, forms, documents, purchasing, case files,
tracking logs, files/documents on diskette) including filing,
retrieving, or purging. Batches forms prior to data entry.
Assembles materials into packets. Screens, codes or corrects, and
data enters documents. Must be able to work occasional overtime, as
required by management, outside of normal hours of operation, which
may include weekends when called upon. Must be able to work in a
highly stressful and fast pace environment, under constant pressure
to meet required deadlines. Knowledge Skills Abilities:
Knowledge of internet usage. Knowledge of computers. Ability to
listen to clients, elicit, relate and evaluate information; and
interpret terms as needed. Ability to complete required work within
specified deadlines. Ability to read, understand, and apply a
variety of interrelated instructions, such as those found in
guidelines, regulations, and policies. Ability to communicate
verbally and in writing. Ability to establish rapport with and
relate to clients. Ability to maintain effective working
relationships with others.
Registration or Licensure Requirements:
NA Initial Selection Criteria:
Initial Selection Criteria: High School diploma or GED
equivalent is required. Thirty (30) hours credit from an accredited
college or university OR one (1) year relevant work experience is
preferred. Bilingual (English / Spanish) skills preferred, not
required. Experience working in a professional customer service
environment is required. Preferred work experience to indicate a
general understanding of the knowledge, skills, and abilities
needed to perform duties. Preferred work experience using a
personal computer for inquiry and date entry. Preferred work
experience searching records to identify and retrieve information.
Preferred work experience establishing, maintaining, and/or
verifying indexes, files, logs, and/or cross reference systems.
Preferred work experience handling and transporting mail and other
documents. Preferred work experience using fax machines, printers,
multi-line telephone systems, and other office equipment.
Number of positions to be filled: 1. PN 44545 This position may
be housed at Health and Human Services, Victory Drive, Marshall.
Positions may become available at other Region 04 locations
depending on office space.
Please note that while the posted salary range for this position
is $1,981.75 to $2904.91, only former and current Health and Human
Services Commission employees will be offered a salary above
$1,981.75. Current employees promoting into this position will be
offered a salary that meets Human Resources salary guidelines for
promoting employees. Former employees may be offered a salary above
$1,981.75 if they have recent Texas Works or MEPD eligibility
experience. Recent experience includes any experience within one
year prior to the application closing date. Applicants who are not
current or former Health and Human Services Commission employees
will be offered a salary of $2,031.29. If the selected applicant
has been previously retired from state employment under the
Employees Retirement System of Texas (ERS), he or she will receive
Access & Eligibility Services Field Offices normal hours of
operation are from Monday-Friday 8:00 am - 5:00 pm. Employees may
be required to work occasional overtime, as required by management,
outside of normal hours of operation, which may include
Successful applicants must be willing to work in a highly
stressful and fast pace environment, under constant pressure to
meet required deadlines.
Applicants may not have a history of substantiated fraudulent
activity against HHSC or any programs it administers. Applicants
who have a non-fraud overpayment with an outstanding balance must
agree to repay the overpayment balance as a condition of
Military Occupations Code that relate to the initial selection
criteria and registration or licensure requirements for this
position may include 42A, YN, 0111, and 341X1. For more information
see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA),
HHS agencies will provide reasonable accommodation during the
hiring and selection process for qualified individuals with a
disability. If you need assistance completing the on-line
application, contact the HHS Employee Service Center at
1-888-894-4747. If you are contacted for an interview and need
accommodation to participate in the interview process, please
notify the person scheduling the interview.