Medical Laboratory Technician performs tasks associated with
production of laboratory information.Job duties includes specimen
collection, specimen processing, specimen analysis and information
Responsible for performing technician duties.
1.Answers phone. – Promptly and politely answers phone according
to established guidelines; takes appropriate action, in a helpful
and caring manner; uses a moderate tone of voice, identifies self
to the caller and doesn’t keep caller holding for long period of
2.Follows through on customer requests. – Identifies customer
requests such as calling result or faxing results and consistently
meets the customer expectation.
3.Efficiently processes specimens for testing. – Demonstrates an
ability to organizes samples, check specimen integrity, accession
samples and checks ordered tests versus requisition.Follows up on
incomplete requests.Performs task in a timely manner.
1.Responsible for maintenance of blood component inventory. –
Orders blood components from supplier to maintain adequate
inventory level; stores products appropriately within established
time frame; documents receipt or return of blood products; responds
appropriately to refrigerator or freezer alarms and takes necessary
action; completely documents alarm activation and action taken.
2.Responsible for preparing appropriate blood components for
transfusion. – Selects components appropriately with regard to
outdate, kind, and blood type to conserve supplies; performs the
appropriate until testing; processes the component appropriately;
follows established protocols for issuing or returning components;
completely documents each step.
C)Common Evaluation Criteria for Laboratory Services and
1.Attendance. – Number of absences and notification of inability
to report to work consistent with facility policy.
2.Initiative. – Willingly helps other associates without being
asked; readily answers telephone in a timely manner; retrieves
carriers from the pneumatic tube; volunteers for specimen pick-up;
readily assists in all phases of production (collection, transport,
receiving, processing, testing, reporting) as appropriate for job
3.Communication. – Consistently reads department bulletin board
messages; uses the section message boards to communicate important
information; reads and documents in the section communication logs;
regularly attends facility, department or section meetings;
positively participates in meetings.
4.Organizational Skills. – Correctly prioritizes tasks; work
area is efficiently organized; co-workers can easily follow behind;
timely follow up to problems or outliers; consistently utilizes
reports (e.g., collection summary, incomplete work, etc.) to detect
problems; completes assigned tasks prior to end of work shift;
actively contributes to minimizing test turnaround time.
5.Appearance. – Dress consistently as described by the facility
dress code; maintains a neat work area; cleans work area at correct
intervals; works well with Environmental Services, Plant Services
or other departments to keep work area clean and functional.
6.Quality. – Identifies and communicates possible improvements;
actively looks for ways to improve the job; assists supervisor with
performance improvement activities; consistently performs QC at
correct intervals; documents QC activity regularly; correctly
interprets QC data or statistics; persistent in corrective action
for QC failures; actively follows up on testing or tasks not
completed in a timely manner.
7.Safety. – Attends all of the necessary safety training and
infection control programs; consistently use personal protective
equipment to prevent injury; demonstrates good safety skills in
daily activities; uses good body mechanics when lifting, bending or
stooping; number of preventable work related injuries is minimal;
hazardous waste is properly handled and disposed; all accidents or
safety concerns are properly reported in a timely manner.
8.Resource Steward. – Uses supplies efficiently; seeks ways to
minimize supply usage; departs when assignments are completed and
supervisor approves; minimal use of overtime due to not completing
work on time; uses products according to expiration date to prevent
wastage; consistently dates products when received or opened; uses
good judgment in requesting supplies to avoid over-stocking.
9.Teaching or Coaching. – Acts as a positive mentor to fellow
associates; welcomes new associates to the team; accurately
explains “lab functions” to associates from other departments;
presents information or demonstrates tasks for med tech, med lab
tech or phlebotomy students; willingly shares accurate information
10.Positive Identification of Patients, Information or Samples.
– Always checks patient armband for inpatients; makes appropriate
inquiries of outpatients to verify ID before collecting specimens;
uses correct patient name and date of birth when ordering or
resulting; always analyzes the correct sample; always aliquots the
correct specimen; releases information according to confidential
11.Problem Resolution. – Recognizes when a problem or concern
exists; remains calm during challenging periods; communicates the
concern appropriately; documents the issue; develops an effective
action plan; implements corrective action; follows up to prevent
problems from occurring again; is not a source of problems or
12.Job Knowledge. – Actively learns new skills; participates and
documents continuing education activities; readily shares job
knowledge with others; demonstrates an ability to navigate
information system software or operate personal computer; keeps
pace with the changing work environment by expanding knowledge
D)Common Technical Duties.
1.Assesses Samples. – Evaluates specimens prior to analysis;
readily recognizes an unacceptable specimen and takes the
appropriate action to resolve in a timely manner; consistently
timely in notifying appropriate associates when unacceptable
specimen encountered; consistently documents or communicates any
problems with specimens.
2.Instrument and Equipment Operation. – Demonstrates good skills
and knowledge when operating laboratory instruments or
equipment.Performs maintenance at correct intervals with complete
documentation.Recognizes system malfunctions and takes effective
action to resolve the problem or go to back up methods.
3.Analyzes and Reports Test Results. – Accurately performs
laboratory tests or procedures in a consistent manner.Readily
recognizes significant abnormal results and performs the necessary
steps to ensure an accurately reported value.Documents notification
of clinically significant abnormal values to appropriate
E)Responsible for adhering to hospital policies and
1.Follows attendance and tardiness procedures.--Accrues no
unexcused absences, accrues no more than three (3) unscheduled
absences, reports to work station at designated time, and follows
established call-in procedures in order to maintain adequate
2.Follows attire and appearance procedures.--Follows established
hospital and/or departmental procedures for dress, personal
hygiene, cosmetics, hairstyles, facial hair, jewelry, leg-wear and
ID badges,recognizing that proper appearance assists in maintaining
a professional image and authority.
3.Follows safety precautions.--Follows necessary and pertinent
safety precautions during the performance of job duties, to prevent
injury to self and/or others and to prevent damages to hospital
equipment/property.Has no avoidable accidents or injuries during
the past twelve (12) months.
4.Participates in prescribed in-service programs and
departmental meetings.--Attends at least 80% of prescribed
in-services and departmental meetings each year in order to learn
new procedures and update information to more adequately perform
job duties and foster greater teamwork and cooperation.
5.Attends infection control and safety programs.--Attends all
mandated infection control and safety programs or in-services to
maintain a working knowledge of appropriate precautions and actions
to be initiated during the execution of duties.
6.Follows hospital policies and departmental rules.--Adheres to
hospital policies and departmental rules.
7.Follows the CHRISTUS Health Guidelines related to the Health
Insurance Portability and Accountability Act (HIPAA), designed to
prevent or detect unauthorized disclosure of Protected Health
8.Associate timely completes all required educational
·Must successfully complete orientation and in-lab
training.Associate degree or experience that meets CLIA
Licenses, Registrations, or Certifications
·Must be registered with ASCP (American Society of Clinical
Pathologists) or Board equivalent.