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Coordinator Associate-Patient Experience- Patient Satisfaction

Company: Christus Health
Location: Longview
Posted on: May 16, 2019

Job Description:

Description
The coordinator is responsible for data analysis for the patient experience and producing monthly scorecard and reports. Coordinator will also help make recommendations. In addition, the coordinator will serve as a liaison between patients, guests, families and hospital staff to assist in interpreting hospital policies, procedures, and services and in obtaining solutions to problems and concerns. This position frequently interacts with high level contacts necessitating the use of tact, diplomacy, discretion and judgment.



Requirements
Certification/Licensure

Education
Associate's degree in health care or business-related field required; Bachelor's degree in aforementioned fields preferred.



Experience
o Minimum of 1 year of managing cross-functional projects
o Prefer 3 years' experience working in patient experience, customer service, marketing or human resources



Specialized Training

Other Skills/Competencies
Ability to perform the essential functions of this position, with or without reasonable accommodation and without posing a direct threat to the health and safety of self or others. Ability to comply with all Good Shepherd policies and procedures that are job-related and consistent with business necessity. Ability to effectively communicate with patients and provide competent care as appropriate to the ages of patients served by this position.

o Investigative, decision making, problem solving, organization and analytical skills required
o Excellent computer skills, including word processing, spreadsheets, database, graphics and other relevant software.
o Excellent written and oral communication skills.
o Excellent interpersonal skills
o Excellent quantitative and analytical skills
o Fiscal acumen and have the ability to coordinate multiple projects simultaneously
o Must have excellent organizational skills along with being a self-starter who is able to work independently with little oversight to meet all objectives and timelines.



Equipment

Computer Skills
Computer literacy is desired.

Keywords: Christus Health, Longview , Coordinator Associate-Patient Experience- Patient Satisfaction, Other , Longview, Texas

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