LongviewRecruiter Since 2001
the smart solution for Longview jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Longview
Posted on: June 13, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Longview , Customer Support Specialist, Other , Longview, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CT Tech - CT Scanner- PRN
Description: Description br To provide Physicians with assistance in procedures and produce Computerized Tomography exams in a manner consistent with policies and procedures of the Medical
Company: Christus Health
Location: Longview
Posted on: 06/18/2019

Patient Access Rep I- Patient Access
Description: Description br To accurately collect socio-economic
Company: Christus Health
Location: Longview
Posted on: 06/18/2019

Chaplain - Spiritual Care
Description: Description br Provides pastoral/spiritual care and support to patients, families, and staff of all faith traditions and denominations, and those who claim no particular religious beliefs or affiliations. (more...)
Company: Christus Health
Location: Shreveport
Posted on: 06/18/2019


Member Service Associate - Wellness Center -PRN
Description: Description br Responsible for maintaining a high standard of customer satisfaction and care for members and guests while under the policies, procedures and guidelines of Good Shepherd
Company: Christus Health
Location: Longview
Posted on: 06/18/2019

CT Techologist - CT (Computed Tomography)
Description: Description br br br The Radiology CT Technologist is a professional
Company: Christus Health
Location: Shreveport
Posted on: 06/18/2019

Shreveport!! Day or Night shifts available! Quick Credentialing! (Phys
Description: Board Certified/Board Eligible BC/BE Internal Medicine IM or Family Medicine FP trained hospitalists
Company: Echo Locum Tenens
Location: Shreveport
Posted on: 06/18/2019

Bid On Local Roofing Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Shreveport
Posted on: 06/18/2019

Remote - Client Support Professionals
Description: Are you looking to embark on a new career with our company We have two open positions available. We are seeking multi-talented, driven individuals to serve as a benefit consultant. Our benefit consultants (more...)
Company: Career Division
Location: Shreveport
Posted on: 06/18/2019

Member Service Associate - Wellness Center -PRN
Description: Description Responsible for maintaining a high standard of customer satisfaction and care for members and guests while under the policies, procedures and guidelines
Company: CHRISTUS Health
Location: Longview
Posted on: 06/18/2019

MT/MLT - PRN
Description: Description br Is responsible to the section or shift supervisor and provides precise and accurate laboratory test results in a manner consistent with Laboratory and Hospital Standards,
Company: Christus Health
Location: Longview
Posted on: 06/18/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Longview RSS job feeds