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Help Desk Analyst

Company: Kelly
Location: Longview
Posted on: August 28, 2020

Job Description:

  • Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for internal users.




  • Handles end-user requests for hardware and software for supported clients in the environment.

  • Updates assigned problem tickets and service requests.

  • Escalates problems and requests as appropriate.

  • Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.

  • May contribute to desktop/laptop software evaluations and upgrades.

  • May interface with third party vendors to resolve certain hardware/software problems.

    Job Level Specifications:



    • Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.

    • Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical knowledge, concepts or theories.

    • Work is usually performed independently and requires the exercise of judgment and discretion.

    • Receives initial direction and work may be reviewed for accuracy and quality.

    • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

      Qualifications:

      Work Experience:



      • 2 to 5 years of relevant IT work experience in an enterprise-level environment

        For an immediate response, email your resume to craig.penn@kellyit.comWhy Kelly--?By partnering with Kelly-- Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

        Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]]

Keywords: Kelly, Longview , Help Desk Analyst, Professions , Longview, Texas

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