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Tier 2 IT Support Technician (Temp-to-hire)

Company: Elwood Staffing Services, Inc.
Location: Longview
Posted on: September 16, 2020

Job Description:

Tier 2 IT Support Technician--(Temp-to-hire)Longview, Texas--Monday-Friday, 8am-5pm--To apply, please send resume to:--kate.fox@elwoodprofessional.com--COMPANY PROFILE:Technology design solutions for contract services, virtualization, infrastructure, security, phone systems, and audio visualTeam of computer technologists, solution specialists, distributors and manufacturers--WHAT THIS COMPANY OFFERS YOU: Tier 2 IT Support TechnicianCompetitive Medical, Vision, and Dental benefitsHoliday Pay, Vacation Pay, and PTO401KOn the job training!Fast-paced, quickly changing environment--THE ROLE YOU WILL PLAY: Tier 2 IT Support TechnicianProvide remote assistance to clients via software platformProcess service tickets efficiently, and facilitate centralized service operationsAssist on-site clients as necessaryUtilize internal systems to effectively adhere to company procedures and policiesOperate current level technology at an administrator level to resolve client technology problemsResponsibilities will include:General desktop support (Windows 7,8, and 10, Mac, iOS, Android)Troubleshooting, investigating, and research skillsStandard cyber security knowledgeMicrosoft Office365 (software and administration)Networked printer configurationQuickBooks usage and troubleshootingVirtualization (Windows Hype- V/ VMWareFirewall configuration (VPN- software and p2pEmail systems (imap/exchange)AV/antimalware configuration/management/troubleshooting--BACKGROUND PROFILE: Tier 2 IT Support Technician3-5 years with IT support experience; advanced Tier 1 or Tier 2 supportAbility to quickly move from one task to the next; a great deal of variety and troubleshooting throughout the dayAbility to provide remote assistance to users (work within company's office)Excellent written and verbal communication skills are requiredPlease send resume to:--kate.fox@elwoodprofessional.com

Keywords: Elwood Staffing Services, Inc., Longview , Tier 2 IT Support Technician (Temp-to-hire), Professions , Longview, Texas

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