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IT Technician

Company: Hemmersbach Nordamerika
Location: Linden
Posted on: September 23, 2022

Job Description:

IT Onsite Technician- Your Benefits -Buddy programDental insuranceHealth insuranceInternal career developmentInternational environmentJob with purposeMentor programOnboarding programYour skills

  • CompTIA A+ Certification or 3 years PC break and fix experience
  • Laptop and Desktop fault diagnosis and repair
  • LaserJet printer or photocopier fault diagnosis and repair
  • Experience of installation and routine maintenance of printers
  • Willingness to travelYour TasksThe Onsite Technician is a responsible role based on extensive knowledge and experience in direct customer service which is the core of our business. They carry break/fix work on Computer and Printing devices for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site.
    Candidates should have the relevant break/fix experience to provide technical assistance and deliver services in accordance with SLAs and project requirements ensuring there is no over-delivery and work is logged accurately in appropriate systems.
    • Handle service support requests & incidents
    • Asset management & coordination
    • Detect faults and provides efficient and effective solutions
    • Ensuring all work is delivered consistently and in accordance with the scope of work
    • Have full awareness of service level KPIs and deliver in accordance with these under
      guidance of the Service Delivery Manager
    • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which
      also meets the business goalsBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

Keywords: Hemmersbach Nordamerika, Longview , IT Technician, Professions , Linden, Texas

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