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Inside Sales and Customer Service Representative

Company: Greenbrier
Location: Longview
Posted on: November 18, 2021

Job Description:

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors. Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us. SUMMARY Deals directly with customers whose product specifications require SWS to outsource. Deals directly with suppliers that perform any outsourced service to a casting in process, fully procures the product, or provides a sub element to be assembled to the finished product. Communicates, internally within SWS, all the requirements necessary to complete the customer's order as scheduled. Duties and Responsibilities * Work with customers in all phases of the process from receipt of order to delivery of product to assure the plant meets and/or exceeds the customer's expectations * Review customer product requirements * Attend plant production meetings to provide customer request, concerns, etc. as needed. * Host supplier conference calls and audits as needed. * Monitor and reconcile supplier debits or help when asked by corporate. * Handle and resolve customer complaints * Occasionally meet with/ visit customers. * Work in conjunction with outside sales representative to maintain and grow SWS commercial products sales within assigned territory(s). * Process customer orders in an efficient and timely manner through SWS operating system. * Prepare verbal and written price quotations and written pricing agreements to customer base. * Follow up sales quotation in a timely manner. * Promote premier customer service. The inside salesperson will be required to process all customer requests, phone inquiries, fax requests, expedite requests and email requests in a timely, accurate, expeditious and professional manner. * Work closely with SWS Production to ensure orders are processed and delivered as promised to customers. * Process credits and returns. * Address customer concerns and complaints in a timely and professional manner * Work closely with other inside team members to lend assistance when excessive workload occurs in other areas of the department. QUALIFICATIONS Knowledge, Skills and Abilities * Technical background (blueprint reading)- Not mandatory but a plus * Familiarity with Microsoft Office and SAP * Ability work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met * Customer service experience in an industrial sales environment * Procedure / process oriented * Good customer relations skills * Highly organized and prioritized * Professional demeanor, selling style and appearance * Ability to skillfully present and communicate information in written and verbal format. * Excellent listening skills * Self-Motivated, with an engaging personality Experience & Education * Bachelor's degree or equivalent experience in business Licenses, Certifications, etc.: N/A PHYSICAL DEMANDS Reasonable accommodations may be made, if necessary. Key N (Not Applicable): Activity is not applicable to this occupation O (Occasionally): Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day) F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day) C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hours/day) Physical Abilities Stand: F Reach Above Shoulder: O Walk: F Climb: N Sit: F Crawl: N Handling/Fingering: F Squat/Kneel: O Reach Outward: O Bend: O Push / Pull 12 lbs. or less: F 13: 25 lbs.: O 26: 40 lbs.: N 41: 100 lbs.: N Lift / Carry 10 lbs. or less: F 11: 20 lbs.: O 21: 50 lbs.: N 51: 100 lbs.: N Working Conditions * Office environment- 95% * Occasional need to be in the manufacturing plant, shipping dock, etc. -5% Safety Equipment Required * Any PPE will be supplied by SWS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #ZR Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Greenbrier, Longview , Inside Sales and Customer Service Representative, Sales , Longview, Texas

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