Customer Service Representative - Shreveport, LA
Company: Advanced Call Center Technologies, LLC.
Location: Shreveport
Posted on: May 4, 2024
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Job Description:
Is this the role you are looking for If so read on for more
details, and make sure to apply today.
Wednesday, August 9, 2023
Advanced Call Center Technologies is seeking Customer Service
Representatives to join our team. ACT supports a positive
promote-from-within culture and provides fantastic paid training to
help move you to the next level in your career. - We succeed
together! -In this role you will be the voice of the company,
through positive interactions, you can make a difference. We are
looking for individuals who want to join a world class team
providing the highest level of service through knowledge and
empathy, leaving a positive impact on our customers. -
We offer:
Join a team where your work matters. - We treat each interaction as
an opportunity to strengthen loyalty to the clients we serve. You
will be -part of a winning team and participate in our Employee
Stock Ownership Plan (ESOP) -- an added long-term savings benefit
that is completely paid for by ACT. The ESOP shares the wealth with
our dedicated employees and makes us a healthy stable employer. -At
Advanced Call Center Technologies (ACT), we are 100% owned by our
employees. When our company does well, our employees share in the
rewards through our Employee Stock Ownership Plan (ESOP.) -
Position Summary:
We will empower you to provide best in class service! - Customer
Service Representatives use their excellent communication and
interpersonal skills with customers. - In this role you will
receive inbound calls from consumers for assistance with billing
inquiries, payments, credits, fraud alerts, internet and cell phone
services, and mortgage servicing. Customer Service Representatives
are problem solvers with good negotiation skills who are
self-driven and motivated to meet individual service and sales
goals.
Essential Duties and Responsibilities:
Minimum Qualifications
Must be able to successfully -pass criminal background check
Data entry and basic computer skills
Previous Call Center experience or assisting customers
preferred
Education: High School diploma or GED.
Must be able to successfully pass criminal background check
Data entry and basic computer skills
-CB
ACT provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training. ACT
expressly prohibits any form of workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability,
or veteran status. Improper interference with the ability of ACT's
employees to perform their job duties may result in discipline up
to and including discharge.
Keywords: Advanced Call Center Technologies, LLC., Longview , Customer Service Representative - Shreveport, LA, Sales , Shreveport, Texas
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